General contact

E-mail Novartis Pharmaceuticals

1-888-NOW-NOVA (1-888-669-6682)
Monday - Friday, 8:30am - 5:00pm EST
In case of Medical Emergency, please contact your Physician immediately.

Customer Interaction Center
Novartis Pharmaceuticals Corporation
One Health Plaza
East Hanover, NJ 07936-1080
Please allow for mail processing and postal service turnaround time



US Pharma Media Relations

For reporters only. Consumers will be directed to

Anna Frable, Vice President
Novartis Pharmaceutical Corporation Communications

icon-phone.gif+1 862 778 5388 (for reporters only)
icon-fax.gif+1 732 673 5262


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Novartis Patient Assistance

This program is for U.S. Residents only.

Monday - Friday, 8:30am - 5:00pm EST

Novartis Patient Assistance Program
PO Box 66556
St. Louis, MO 63166-6556

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Our Patient & Caregiver Resources

Novartis Patient Assistance Foundation, Inc.

Novartis is committed to providing access to our medications for those most in need through the Novartis Patient Assistance Foundation, Inc., an affiliate of Novartis Pharmaceuticals Corporation. (PAF). PAF provides assistance to patients experiencing financial hardship who have no third party insurance coverage for their medicines.


Contact the Novartis Patient Assistance Foundation at 800.277.2254

To be eligible for Novartis PAF, patients must: 

  • Be a U.S. resident.
  • Provide proof of income within program guidelines.
  • Not have private or public prescription coverage

Online Resources

Novartis Patient Assistance Foundation

Mailing address:
P.O. Box 66556
St. Louis, MO 63166-6556