General contact

E-mail Novartis Pharmaceuticals

1-888-NOW-NOVA (1-888-669-6682)
Monday - Friday, 8:30am - 5:00pm EST
In case of Medical Emergency, please contact your Physician immediately.

Customer Interaction Center
Novartis Pharmaceuticals Corporation
One Health Plaza
East Hanover, NJ 07936-1080
Please allow for mail processing and postal service turnaround time

 

Media

US Pharma Media Relations

For reporters only. Consumers will be directed to
1-888-NOW-NOVA

Anna Frable, Vice President
Novartis Pharmaceutical Corporation Communications

icon-phone.gif+1 862 778 5388 (for reporters only)
icon-fax.gif+1 732 673 5262
anna.frable@novartis.com

 

More Information

 

Novartis Patient Assistance
Program

This program is for U.S. Residents only.

1-888-NOW-NOVA
Monday - Friday, 8:30am - 5:00pm EST

Novartis Patient Assistance Program
PO Box 66556
St. Louis, MO 63166-6556



More Information

Payments to Healthcare Professionals

Since March 2011, NPC has been posting on its website (www.pharma.us.novartis.com) a listing of all US-based physicians who have received payments, fees or honoraria, either directly or indirectly, in connection with promotional speaker programs and/or promotional speaker training. Please click to view the report which covers the timeframe of October 1, 2010 through September 30, 2011 for the following interactions:

  • Promotional Speaker Program Fees & Honoraria
  • Promotional Speaker Training Fees & Honoraria

Payment Disclosure Phase I Annual Report (505 KB)

Since October, 2011, NPC has been tracking all payments or transfers of value to physicians and related entities*, including fees for services, meals, travel and other expense reimbursements, gifts, licenses and royalties, and promotional speaker fees or honoraria either directly or indirectly, in connection with promotional speaker programs and/or promotional speaker training. Please click to view the report which covers the timeframe of October 1, 2011 through September 30, 2012 for the following interactions:

  • Product Detailing
  • Speaker programs
  • Speaker training events
  • "Lunch and Learns"
  • Preceptorship
  • Conventions
  • Advisory boards (marketing and scientific)
  • Business meals
  • Consulting arrangements (commercial and medical)
  • Market research activities
  • Promotional Speaker Program Fees & Honoraria
  • Promotional Speaker Training Fees & Honoraria

Effective March 1, 2012, NPC began including information about these payments and transfers of value to the information already posted on NPC’ website for promotional speaker programs and promotional speaker training. This posting is updated quarterly. Please click below to view report.

Healthcare Professional Payment Disclosure Phase II Report(51 MB)

Effective March 1, 2013, NPC began reporting information about interactions with physicians and related entities for the below activities. Please click to view the report which covers the timeframe of January 1, 2011 through December 31, 2012 for the following interactions:

  • Product Detailing
  • Speaker programs
  • Speaker training events
  • "Lunch and Learns"
  • Preceptorship
  • Conventions
  • Advisory boards (marketing and scientific)
  • Business meals
  • Consulting arrangements (commercial and medical)
  • Market research activities
  • Promotional speaker program fees & honoraria
  • Promotional speaker training fees & honoraria
  • Clinical investigations
  • Product research
  • Development agreements

Healthcare Professional Payment Disclosure Phase III Report (2012 full year)

Healthcare Professional Payment Disclosure Phase III Report (2013 full year)

Please click here for a listing of Frequently Asked Questions that provide more information about NPC’s disclosure of physician payments. If you would like to speak with a specialist directly, please call 1-866-356-8735 or submit your question here

NPC believes that disclosing its payments related to interactions with physicians and related entities helps foster trust and supports our commitment to maintaining the highest ethical standards in the work we do.

*A related entity is an entity by or in which any physician receiving payments is employed, has tenure or has an ownership interest in.