Patients, caregivers, friends, family and healthcare professionals can contact Novartis Pharmaceuticals with questions regarding our products and services.

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Email Novartis Pharmaceuticals

We will respond within 24 hours. Emails sent on weekends or US holidays are answered the next business day.


1-888-NOW-NOVA (1-888-669-6682)
Monday - Friday, 8:30AM - 5:00PM ET

In case of medical emergency, please contact your physician immediately. Hours of operations may vary during US holidays.


Customer Interaction Center
Novartis Pharmaceuticals Corporation
One Health Plaza
East Hanover, NJ 07936-1080

Upon receipt of your letter, we will mail a reply to you within 2 business days. Please allow for US postal service turnaround time. Response times may vary during US holiday periods.